Sleepyhead software crashing during install - Update Success

General Discussion on any topic relating to CPAP and/or Sleep Apnea.
User avatar
chartle
Posts: 152
Joined: Mon Mar 12, 2018 7:56 am

Sleepyhead software crashing during install - Update Success

Post by chartle » Mon Mar 12, 2018 5:12 pm

On a WIn 10 machine I start and when I get the translations screen or the next one I get a Sleepyhead has stopped working error from Windows.
Last edited by chartle on Tue Mar 13, 2018 6:26 pm, edited 1 time in total.

User avatar
chartle
Posts: 152
Joined: Mon Mar 12, 2018 7:56 am

Re: Sleepyhead software crashing during install

Post by chartle » Mon Mar 12, 2018 5:39 pm

Little bit more info. After I start the install its errors out after 10 to 20 seconds even if I don't touch anything.
sh.jpg
sh.jpg (57.59 KiB) Viewed 430 times

User avatar
chartle
Posts: 152
Joined: Mon Mar 12, 2018 7:56 am

Re: Sleepyhead software crashing during install

Post by chartle » Mon Mar 12, 2018 8:40 pm

Tried all the compatibility settings. :(

User avatar
Pugsy
Posts: 63941
Joined: Thu May 14, 2009 9:31 am
Location: Missouri, USA

Re: Sleepyhead software crashing during install

Post by Pugsy » Mon Mar 12, 2018 8:44 pm

It should work. I am using Windows 10 and that SH version on this laptop right now.

Try uninstalling it and getting a fresh download...maybe from a different source...and install again.

_________________
Machine: AirCurve™ 10 VAuto BiLevel Machine with HumidAir™ Heated Humidifier
Additional Comments: Mask Bleep Eclipse https://bleepsleep.com/the-eclipse/
I may have to RISE but I refuse to SHINE.

If you want to try the Eclipse mask and want a special promo code to get a little off the price...send me a private message.

User avatar
Jas_williams
Posts: 1120
Joined: Tue Dec 19, 2017 2:12 pm
Location: Somerset UK

Re: Sleepyhead software crashing during install

Post by Jas_williams » Tue Mar 13, 2018 3:52 am

There has been some discussion recently that bit defender anti virus blocks sleepy head installing. Tryturing off your antivirus and then running the install

_________________
Mask: Bleep DreamPort CPAP Mask Solution
Additional Comments: Using sleepyhead and a pressure of 6 - 21 Resmed S9 Adapt SV with a Bleep Sleep Mask

User avatar
chartle
Posts: 152
Joined: Mon Mar 12, 2018 7:56 am

Re: Sleepyhead software crashing during install

Post by chartle » Tue Mar 13, 2018 6:55 am

Jas_williams wrote:
Tue Mar 13, 2018 3:52 am
There has been some discussion recently that bit defender anti virus blocks sleepy head installing. Tryturing off your antivirus and then running the install


Thanks I'll give it try tonight.

User avatar
chartle
Posts: 152
Joined: Mon Mar 12, 2018 7:56 am

Re: Sleepyhead software crashing during install

Post by chartle » Tue Mar 13, 2018 4:14 pm

Pugsy wrote:
Mon Mar 12, 2018 8:44 pm
It should work. I am using Windows 10 and that SH version on this laptop right now.

Try uninstalling it and getting a fresh download...maybe from a different source...and install again.
Never had it installed.
Jas_williams wrote:
Tue Mar 13, 2018 3:52 am
There has been some discussion recently that bit defender anti virus blocks sleepy head installing. Tryturing off your antivirus and then running the install
Disabled Windows Defender and still no luck. After 5 second no matter what I do Windows tells me it stopped. :(

User avatar
chartle
Posts: 152
Joined: Mon Mar 12, 2018 7:56 am

Re: Sleepyhead software crashing during install

Post by chartle » Tue Mar 13, 2018 4:28 pm

Tried rebooting to give it a fresh PC still no go.

Tried stopping Windows Defender still no go.

User avatar
Pugsy
Posts: 63941
Joined: Thu May 14, 2009 9:31 am
Location: Missouri, USA

Re: Sleepyhead software crashing during install

Post by Pugsy » Tue Mar 13, 2018 4:57 pm

Did you ever try going to get a fresh download?
What Windows 10 version?
Do you want ResScan?

_________________
Machine: AirCurve™ 10 VAuto BiLevel Machine with HumidAir™ Heated Humidifier
Additional Comments: Mask Bleep Eclipse https://bleepsleep.com/the-eclipse/
I may have to RISE but I refuse to SHINE.

If you want to try the Eclipse mask and want a special promo code to get a little off the price...send me a private message.

User avatar
chartle
Posts: 152
Joined: Mon Mar 12, 2018 7:56 am

Re: Sleepyhead software crashing during install

Post by chartle » Tue Mar 13, 2018 5:10 pm

Pugsy wrote:
Tue Mar 13, 2018 4:57 pm
1. Did you ever try going to get a fresh download?
2. What Windows 10 version?
3. Do you want ResScan?
1. downloaded it from two sites 3 times.
2. Home
3. no idea, I'm new to this.

User avatar
chartle
Posts: 152
Joined: Mon Mar 12, 2018 7:56 am

Re: Sleepyhead software crashing during install

Post by chartle » Tue Mar 13, 2018 6:10 pm

Ok got it installed. I've worked with PC's before their were PC's, its sort of what I went to school for when dinosaurs ruled the world, and I came up with a novel approach. I had it downloaded 6 times. I started each version one after the other. While Windows was working on shutting down instance 1-5 I got instance 6 installed.

Very very odd. :?:

Got to go upstairs and get my SD card.
Last edited by chartle on Tue Mar 13, 2018 6:36 pm, edited 1 time in total.

User avatar
chartle
Posts: 152
Joined: Mon Mar 12, 2018 7:56 am

Re: Sleepyhead software crashing during install

Post by chartle » Tue Mar 13, 2018 6:21 pm

I now have a month of data to sort through.