New ICON Auto staying warm/hot during the day

meathead013 · Post by **meathead013** » Sat Apr 21, 2018 2:19 pm

I have a brand new Fisher and Paykel ICON Auto machine and I've used it for two nights. Here is the product listing on cpap.com where I bought it: https://www.cpap.com/productpage/fisher ... chine.html

I got up this morning at 7AM and it is now 4PM. The water container is still warm, the area on the back right next to the power cord is warm, and if I lift the machine (straight up, of course) and feel the bottom near the power cord, it feels warm almost hot to the touch

When I called cpap.com to see if this was normal they said that the water chamber is well insulated and will remain warm for quite a while, so yes they said, this is normal. I made that call at about 12PM and I can't see any difference between now and when I checked it at about 11AM.

It certainly feels like its using electricity and keeping the warming plate on considering the bottom is very warm to the touch nine hours later. This concerns me for the obvious reason that 1) it would use constant electricity when I'm not actually using it, and even more importantly 2) that it would wear out the machine MUCH faster.

So I'm asking other ICON Auto owners if their machine is like this. If possible, allow at least nine hours to pass after using the machine to see if the bottom is very warm so we can see if we can duplicate my experience.

Thanks in advance for any insight you can provide.

Goofproof · Post by **Goofproof** » Sat Apr 21, 2018 2:41 pm

Many appliances now days draw current all the time. If not remotes don't work, It is poor thinking, most XPAPs draw current and that means heat. If you want a sure cure, use a power strip with a switch. With XPAPs it has one good thing the warmth keeps moisture out of the electronics. Jim

LSAT · Post by **LSAT** » Sat Apr 21, 2018 3:48 pm

meathead013 wrote: ↑
Sat Apr 21, 2018 2:19 pm
I have a brand new Fisher and Paykel ICON Auto machine and I've used it for two nights. Here is the product listing on cpap.com where I bought it: https://www.cpap.com/productpage/fisher ... chine.html

I got up this morning at 7AM and it is now 4PM. The water container is still warm, the area on the back right next to the power cord is warm, and if I lift the machine (straight up, of course) and feel the bottom near the power cord, it feels warm almost hot to the touch

When I called cpap.com to see if this was normal they said that the water chamber is well insulated and will remain warm for quite a while, so yes they said, this is normal. I made that call at about 12PM and I can't see any difference between now and when I checked it at about 11AM.

It certainly feels like its using electricity and keeping the warming plate on considering the bottom is very warm to the touch nine hours later. This concerns me for the obvious reason that 1) it would use constant electricity when I'm not actually using it, and even more importantly 2) that it would wear out the machine MUCH faster.

So I'm asking other ICON Auto owners if their machine is like this. If possible, allow at least nine hours to pass after using the machine to see if the bottom is very warm so we can see if we can duplicate my experience.

Thanks in advance for any insight you can provide.

Contact Fisher & Paykel..... https://www.fisherpaykel.com/us/support/contact-us/

chunkyfrog · Post by **chunkyfrog** » Sat Apr 21, 2018 3:56 pm

In older appliances, the heat attracted cockroaches.
Do not ask how I know. One bug I will not eat!

meathead013 · Post by **meathead013** » Sat Apr 21, 2018 4:11 pm

LSAT wrote: ↑
Sat Apr 21, 2018 3:48 pm
Contact Fisher & Paykel..... https://www.fisherpaykel.com/us/support/contact-us/

thanks

that was a great idea. however, the person at that 24/7 number told me i had to call their Healthcare department and when I called there i learned they are only open business hours. so i will have to check with them on monday

but thanks for the idea!

for anyone else that needs it, the F&P HC number is 800-446-3908

meathead013 · Post by **meathead013** » Sat Apr 21, 2018 4:15 pm

Goofproof wrote: ↑
Sat Apr 21, 2018 2:41 pm
Many appliances now days draw current all the time. If not remotes don't work, It is poor thinking, most XPAPs draw current and that means heat. If you want a sure cure, use a power strip with a switch. With XPAPs it has one good thing the warmth keeps moisture out of the electronics. Jim

yes of course. and thats a good point about keeping moisture out of the electronics.

but the bottom near the cord entry is literally almost hot. like i can keep my hand on it but it is almost uncomfortable to do so.

hopefully on monday i will get a definitive answer that it was designed to do that.

palerider · Post by **palerider** » Sat Apr 21, 2018 7:00 pm

meathead013 wrote: ↑
Sat Apr 21, 2018 2:19 pm
I have a brand new Fisher and Paykel ICON Auto machine and I've used it for two nights. Here is the product listing on cpap.com where I bought it: https://www.cpap.com/productpage/fisher ... chine.html

I got up this morning at 7AM and it is now 4PM. The water container is still warm, the area on the back right next to the power cord is warm, and if I lift the machine (straight up, of course) and feel the bottom near the power cord, it feels warm almost hot to the touch

When I called cpap.com to see if this was normal they said that the water chamber is well insulated and will remain warm for quite a while, so yes they said, this is normal. I made that call at about 12PM and I can't see any difference between now and when I checked it at about 11AM.

It certainly feels like its using electricity and keeping the warming plate on considering the bottom is very warm to the touch nine hours later.

Unplug it and see if it cools down faster.

meathead013 · Post by **meathead013** » Sun Apr 22, 2018 11:17 pm

palerider wrote: ↑
Sat Apr 21, 2018 7:00 pm

Unplug it and see if it cools down faster.

yeah i tried that yesterday and it definitely did

so im gonna have to find out direct from the manufacturer if thats the way its supposed to be

meathead013 · Post by **meathead013** » Wed Apr 25, 2018 10:00 am

F&P indicates this is normal.

They also said there is a two-year warranty on this product. i would prefer it were three years or more but if there really is an excessive heat problem the unit will probably fail within that two year timeframe.

I hope they're right. This thing cost me $450 bucks with no insurance reimbursement, which is a lot for a disabled man on social security as my only income

Goofproof · Post by **Goofproof** » Wed Apr 25, 2018 10:05 am

As I posted:

"Many appliances now days draw current all the time. If not remotes don't work, It is poor thinking, most XPAPs draw current and that means heat. If you want a sure cure, use a power strip with a switch. With XPAPs it has one good thing the warmth keeps moisture out of the electronics. Jim"

Problem solved for $5 to $10. Piece of Mind, Priceless!

gwc2795 · Post by **gwc2795** » Wed Apr 25, 2018 4:46 pm

meathead
Thanks for letting us know what F&P said. It adds to our knowledge of products.
Good luck with your machine and the warranty.

New ICON Auto staying warm/hot during the day

New ICON Auto staying warm/hot during the day

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Re: New ICON Auto staying warm/hot during the day

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