AirCurve 11s are in But

I was told the AirCurve 11s are in but I was also told that you can't trade down for the older model if you don't like the 11. The general manager of the local Lincare branch told me that some people wanted to trade down but he couldn't let them. So that was a warning from a pretty good straight shooter guy. Have any of you heard anything about this? I heard, or sore from one of the posted videos on here, that maybe some firmware adjustments that need to be made over Wi-Fi but you never know they could have gotten a bed back to machines.

I'm also seeing postings here about problems with the AirCurve 10, especially about the water tank leaking and I think there have been others. My S9 used to leak and that's why I just said the hell with the water but if I spend time with family up in New York I would need dehumidification.

I really don't want to get a 10 and go back 7 years or 8 years in technology. But what I would do is wait until the initial bugs are out from mass manufacturing errors. How crazy is this? I wonder if I could get a 10 and trade up when the bugs are fixed, probably not for 5 years. I'll ask tomorrow because he couldn't find the order which I know they received.

One question, the big filter that goes on the back of the unit, how does that work compared to the little filters as I had a hot water heater leak and and I'm dealing with the insurance company to try to get this thing settled via a public adjuster. Do any of you know what that other filter does and does it do a better job than the small filter?

Alan

Take the 10

There are what feels like a gazillion forums, blogs, YouTube and FB cpap info sites that haven’t reported some problem with any of the cpap machines out there. On the Airsense 11, there has been reported concern, the malfunctioning humidification heater. I have the 11 and experienced the failed heater. The hospital sleep disorder center where I’m treated has space for the DMEs they contract with to distribute and address issues related to cpap equipment. As a walk-in I did a simple swap out and never missed a night. I realize it’s not that simple for everyone else. The the problem can be remedied. That machine model’s most recent reported problem is a software update that permits a user to enter a menu and disabled a listening feature. My machine doesn’t have it yet, but once it appears I know I have the option to turn it off. My take on that is, in regards to all the paranoid folks, if you’ve owned a cellphone and any other modern day appliance including vehicles within the last 10-15 years (maybe @ bit longer), and have a social security number, bank account, attended a school and/or was ever employed within the last 20-25 years, and file taxes, you are being tracked or listened to. Big brother is everywhere, big brother has his eyes everywhere. Whew! The Airsense 10 or 11 is fine.

Ebonyeyez wrote: ↑

Thu May 09, 2024 4:32 pm

Whew! The Airsense 10 or 11 is fine.

What about the hose connection issue? Have you checked yours for this?

Also, have you ever used an Airsense/Aircurve 10?

No, I'm coming from the S9. When the guy at Lincare said you can't trade down to an AirCurve 10 if you don't like the AirCurve 11. Well if the 11 doesn't work right, either it gets fixed or another 11 replaces it.

As far as the heated tube, which I think you're referring to, that will heat beyond what the humidifier heats to? Does the humidifiera still heat or warm anymore? If you don't use the heated tube, I assume you use the plastic tube, am I correct? This is all beyond what I have in the S9. I don't need extra heat but I would like to use some humidification because the air conditioner is on constantly in South Florida.

I assume, to whatever DME you go to, you can't start with an air curve 10 and 3 months down the line when they fixed all the problems on the 11 you can return the 10 for the 11. Or do I have to wait 5 years which I'm not doing.

And as I said with all this mass production now there could be bad batches of air curve 11s that gets sent to Lincare or any DME or even every DME at the beginning. I'm getting a machine through Medicare that's supposed to work properly and if it doesn't it has to be replaced or fixed.

Right now I'm not using humidification at all so I can wait a few months for the bugs from that heated tube to be fixed

Everyone talks about all the negatives of the air curve 11 like there are no positives. How can they have had this in the works for 7 years and not have any positives? The only thing that concerns me is the fan motor but they've been using that motor for quite a bit of years and haven't had any problems with it or none that we know of.

alancalan wrote: ↑

Sat May 11, 2024 10:12 am

No, I'm coming from the S9. When the guy at Lincare said you can't trade down to an AirCurve 10 if you don't like the AirCurve 11. Well if the 11 doesn't work right, either it gets fixed or another 11 replaces it.

S9 a great machine. Same motor as the AS10.

As far as the heated tube, which I think you're referring to, that will heat beyond what the humidifier heats to? Does the humidifiera still heat or warm anymore? If you don't use the heated tube, I assume you use the plastic tube, am I correct? This is all beyond what I have in the S9. I don't need extra heat but I would like to use some humidification because the air conditioner is on constantly in South Florida.

No, I'm talking about the hose connection problem... it's easy to get a leak there. The heater problem was caused by a firmware bug, if the machine was in Auto climate control and left with a large leak the heater circuit could burn itself out. If this happened the board would have to be replaced... the firmware update prevents this.

Here's Nick's video, it discusses the hose and heater problems:
https://www.youtube.com/watch?v=ZAs01WRPtGk

I assume, to whatever DME you go to, you can't start with an air curve 10 and 3 months down the line when they fixed all the problems on the 11 you can return the 10 for the 11. Or do I have to wait 5 years which I'm not doing.

There is no new technology in the 11... it is a cheaper machine to make. Now that the new tub for the 10 is out there is literally no advantage to the 11... it's basically a tarted-up AirMini with a climate control.

And as I said with all this mass production now there could be bad batches of air curve 11s that gets sent to Lincare or any DME or even every DME at the beginning. I'm getting a machine through Medicare that's supposed to work properly and if it doesn't it has to be replaced or fixed.

Right now I'm not using humidification at all so I can wait a few months for the bugs from that heated tube to be fixed

Everyone talks about all the negatives of the air curve 11 like there are no positives. How can they have had this in the works for 7 years and not have any positives? The only thing that concerns me is the fan motor but they've been using that motor for quite a bit of years and haven't had any problems with it or none that we know of.

The AirMini was not bi-level, going to 25cm (or in the case of ASV, 30cm). At the higher pressures I understand that the 11 is louder.

Here's to many happy years with your 11... good luck.

I’ve had the AirCurve 11 for a week and have found no issues so far. I like the extra on screen info provided and I find I’m not as compelled to pull the sd card daily to check numbers.

Isn't it kind of an immutable law that first adopters of any new device
are not only pinched by the highest possible price; but are then stuck
with all the development bugs missed during the rush to meet production schedules?
I imagine a Far Side caveman with a stone wheel--with a huge flat side.

vandownbytheriver wrote: ↑

Sat May 11, 2024 2:57 pm

alancalan wrote: ↑

Sat May 11, 2024 10:12 am

No, I'm coming from the S9. When the guy at Lincare said you can't trade down to an AirCurve 10 if you don't like the AirCurve 11. Well if the 11 doesn't work right, either it gets fixed or another 11 replaces it.

S9 a great machine. Same motor as the AS10.

As far as the heated tube, which I think you're referring to, that will heat beyond what the humidifier heats to? Does the humidifiera still heat or warm anymore? If you don't use the heated tube, I assume you use the plastic tube, am I correct? This is all beyond what I have in the S9. I don't need extra heat but I would like to use some humidification because the air conditioner is on constantly in South Florida.

No, I'm talking about the hose connection problem... it's easy to get a leak there. The heater problem was caused by a firmware bug, if the machine was in Auto climate control and left with a large leak the heater circuit could burn itself out. If this happened the board would have to be replaced... the firmware update prevents this.

Here's Nick's video, it discusses the hose and heater problems:
https://www.youtube.com/watch?v=ZAs01WRPtGk

I assume, to whatever DME you go to, you can't start with an air curve 10 and 3 months down the line when they fixed all the problems on the 11 you can return the 10 for the 11. Or do I have to wait 5 years which I'm not doing.

There is no new technology in the 11... it is a cheaper machine to make. Now that the new tub for the 10 is out there is literally no advantage to the 11... it's basically a tarted-up AirMini with a climate control.

And as I said with all this mass production now there could be bad batches of air curve 11s that gets sent to Lincare or any DME or even every DME at the beginning. I'm getting a machine through Medicare that's supposed to work properly and if it doesn't it has to be replaced or fixed.

Right now I'm not using humidification at all so I can wait a few months for the bugs from that heated tube to be fixed

Everyone talks about all the negatives of the air curve 11 like there are no positives. How can they have had this in the works for 7 years and not have any positives? The only thing that concerns me is the fan motor but they've been using that motor for quite a bit of years and haven't had any problems with it or none that we know of.

The AirMini was not bi-level, going to 25cm (or in the case of ASV, 30cm). At the higher pressures I understand that the 11 is louder.

Here's to many happy years with your 11... good luck.

Okay I have seen this video before and I also watch the following one with it complaints about the leaks but they're talking about the
Air Sense 11 not the AirCurve 11. Are they identical machines with the way everything works, except for the algorithms on the air pressure, and it's really only about the tube connections and the the water Chambers? This problem has going on for a while don't you think they've fixed any of that? Do we know if the same things that are happening on the AirSense 11 are happening on the AirCurve 11? Would they be so petty to risk a less powerful motor for a VPAP which generally uses higher pressures than a CPAP? Are we sure it's the same motor and we sure it's much noisie My inspiration is generally from 11 to 13 in every once in awhile from moment it goes up to under 15 but hardly ever.

So the question is when did the air sense 11 come out and how similar is it to the AirCurve 11?

alancalan wrote: ↑

Sun May 12, 2024 1:18 pm

So the question is when did the air sense 11 come out and how similar is it to the AirCurve 11?

It is my understanding that, just like the 10 series, the 11 series' distinction is the firmware only. Same exact computer hardware, motor, heater, plastic case... the only difference is what is flashed into the main microprocessor. I have not personally verified this for the 11... I have for the 10.

The AC11 came out February this year... the AS11 has been out two years I believe. There is not an aftermarket motor available for the 11. The aftermarket motor for the 10 is listed as working for all S9 and Ax10 series.

I'm speaking to the manager of the Lincare brand tomorrow or Tuesday. I will ask him if these machines are coming back or are the new users are complaining about these issues of the tube popping off, the water killing the circuit board somehow or the loudness of the motor. If the motor affects your wife or SO, that's no good. So my question is since I really don't want to go down to an AC10, maybe I'll just wait and keep the S9 and even though I can't get any information out of it because I don't have that knob, maybe I'll ask the DME to fix it. What happens in that situation? If I'm on Medicare will Medicare pay for it to be fixed and or will they give me a loaner or am I at that point where I have to decide on a AC10 or AC11. I feel like the music of Paradise by the Dashboard Light is playing behind me. Watchya gonna do boy! The air curve 10 came out nine and a half years ago and had I waited a few weeks more, that's the machine I would be trading up from now.

alancalan wrote: ↑

Sun May 12, 2024 10:25 pm

I'm speaking to the manager of the Lincare brand tomorrow or Tuesday.

So you think the mgr won't lie to you? Really

The manager was the one that told me that people are unhappy with the AC11 and want to trade it back for the AC10. It just seems so ridiculous to me to get a machine that's nine and a half years old in development and I won't be able to change machines till it's 14 and a half years old. That's how I got stuck with the S9. I could be on my second AC10 now if I waited a few weeks and I would have had a decent backup. The S9 is falling apart. It works and I'm doing okay with it but I can't use the SIM card because of the the dial that's broken and I don't even think I can change anything on it.

So I'm thinking do I just wait for errors with the AC 11 to be fixed. Is it possible that it will never be fixed then I'll be stuck and in a year the guarantee is up even though I have Medicare? I don't even know how it gets billed to Medicare, if it's monthly quarterly or Medicare pays for the entire machine as soon as I get it. If there are problems with the Air Curve 11 aren't they supposed to fix it? This almost seems like a surreal conversation with a company that had nine and a half years to develop the next generation machine and there are so many problems with it?

Some of you said there are no aftermarket fans for the ac11. I assume you mean not yet. If in fact the motor goes once again if you're on Medicare I wonder if that makes a difference on who pays for the repair? I guess the DME will send it to ResMed give me a loaner and Medicare will pay for the repair? If not are the fans easily replaceable without soldering?

The noise bothers me and is there a possibility that that will be remedied by a different fan not just sound insulation foam pads? For some reason that may be the biggest sticking point.

Waiting for a call back.

I spoke with Patrick, the GM of the Delray office of Lincare. he has always been a straight shooter and tells you the truth not just you wat to hear. I asked him about the water leaking and he said that is only happening with old people that don't use enough force to close push the water canister into the AirCurve 11. He also said he is not getting any complaints about the loud sound of the Air Curve 11 motor. So, I ordered it and when I go in to pick it up, probably before the weekend, I will try it and listen to the sound before I sign off on it.