Dreamstation DSX500S11F

My original Dreamstation CPAP machine was recalled and this post is regarding the "new" machine I was given as a replacement. Since receiving the replacement I moved to a new city and had not been to the doctor. Recently I went to a new doctor and was surprised when the doctor's office could not read any data from the machine. The doctor said I was eligible for a new machine from Medicare, and put in a prescription order from Sleep Technologies. When they tried to get approval from Medicare they were told I must prove compliance, so they also tried reading the data on the machine. Unfortunately, after many tries, including forcing data with a modem, they simply could not get any data from the SD card or the machine. Now Medicare is requiring a new sleep study before they will ok a new machine.

The DSX500S11 (my "new" replacement machine) is one which was manufactured in 2017. In searching the internet I find it was not unusual for this machine to have problems storing data. I am not happy I got an old machine, or that now that it's found to be defective I have to have another sleep study before it is replaced. Has anyone else encountered this problem? If so, what did you do?

Thanks for any information.

Bump

Members, SOL?

I googled that number and it is the original Dream Station (which is white), rather than the DS2 (which is black).

Presumably, it was properly remediated, at least for the recall issue. I'm not sure that they paid a lot of attention to the data collecting aspect.

BTW, are you able to get the data to OSCAR? If you can, then the problem is on their end!

Hint, try a new SD card if the old one fails. The machine - if working correctly - stores several months of data internally and will transfer it your new SD card.