Resmed Airsense 10 question

[GreenTruck]

Hopefully this isn't a repeat question as I did a search but didn't find exactly what I was looking for, and I apologize if this is a repeat.

I have a resmed airsense 10 that I've had a little over 4 years, it did not come with an sd card as it has always sent the info to stay in compliance with my insurance company. I just learned recently that it apparently hasn't been sending any info anywhere since july 2024, so about 6 months ago. Looking at the machine I now notice that the signal strength icon that it used to show (the reception bars) are not there, so I assume they havent been there since it stopped sending last july. If I turn it on airplane mode the airplane does show up, but the circle with the slash through it that it used to show when it was working correctly and on airplane mode does not show now either. So I am not saying that it's showing me empty reception bars, it's not showing me bars and/or the circle with the slash through it when turned on airplane mode at all.

In talking to several different people where I get supplies from for a couple weeks now, no one seems to know what the issue might be and the best they can tell me is the area I live probably isn't using 3g any longer and my machine is probably only 3g capable, so that probably is the problem meaning i need to buy a new machine. But, as I've mentioned to them the FCC ID number on my machine ends with AIR104G and I think that means it is a 4g, but I am not positive.

So my questions are;

Is that FCC number ending with AIR104G mean my machine is the 4g so this isn't a problem with the 3g only theory?

And, assuming that is the case and my machine is actually 4g (my cell phone at my house works with both 5g and 4g so I know 4g still works in my location), what possibly could be wrong with the machine if I'm not even seeing the signal strength bars icon? Also for what it's worth, I did open the machine and unplug and plug back in the wires going to the modem and that didn't change anything. I'm just not too excited to spend over a grand on a new machine that is working fine other than not sending info.

[Skuddle]

Can you get another modem card with which to replace the one that's in there?

[GreenTruck]

I do not know, and I also don't know if that would be the problem.

[JOinPA]

Most CPAP machines do not send data over cellular networks. Just because your machine did not come with an SD card installed, doesn't mean you can't get one and use it. I have the older AirSense 10 with cellular capability and keep it as my spare machine, and it does have the SD card slot.

Contact your insurance company and see how to get them the information. You may have to go to your doctor and have his technician download the data from the SD card, but your insurance company should have a method for you to demonstrate compliance without cellular data.

This video shows where your SD card is inserted.

https://www.youtube.com/watch?v=oli4DA1esEM

You can get an SD card on Amazon or at a local Best Buy, they are not expensive. Here is a link to a 3-pack of SD cards that will work with your machine for less than $18. That way you can keep one in your machine if you send one to your insurance company or doctor's office.

https://www.amazon.com/SanDisk-3-Pack-U ... r=8-4&th=1

If you will be mailing them get some cheap plastic holders for them, here are 10 for $5

https://www.amazon.com/JXULE-Transparen ... 26&sr=8-11

Good luck!

[JOinPA]

Of course, figuring out why it has not been transmitting data and fixing that is the easiest solution. I realize I did not address your original question.

I was just trying to give you an alternate way around the issue. Hopefully someone here can help you troubleshoot your original problem. This was simply meant as a backup alternative if you cannot get that issue fixed.

Good luck!!

[GreenTruck]

Thank you! And thank you for the reply.

I did end up putting an sd card in the machine and taking that to a medical suppliers office who downloaded the info and I think sent that to the doctor who I am also required to see once per year for compliance for the insurance company. But yes if I could get the machine sending the data correctly like it used to do that would be ideal.

I have learned (from the internet) since my original post that I am looking at the correct numbers on the machine and the machine is 4g and I think that since my cell phone works on both 5g and 4g in the same location as the cpap machine this is not an issue with 3g not available/etc. Also the machine is sitting in the same location it has been the last 4 years never having a reception issue until the past July 2024.

Thanks again for the replies so far!

[ejbpesca]

My 3 year old AirSense 10's FCC no. ends in Air 104GU and is 5G cell compatible. Two years ago local cell towers switched to 5G from 4G. My phone went dead but the AirSense continued to transmit over the cell system. Your FCC ends in Air 104G but no U? I am not sure if the U means 5G compatibility.

My dead phone still shows reception bars even though it will not make or receive calls due to a lack of compatibility with the 5G network. I had to get a newer model phone. It shows the same bars as the dead 4G phone.

No bars on your AirSense 10 would not necessarily mean it is not 5G compatible. It does mean the transceiver is not getting a signal or is broken. Signal levels change. I am in a weak zone where the cell signal can go from no bars to three bars at any time. At times my AirSense shows no bars, other times it shows three. Sometimes the daily data has not been sent to ResMed but it catches up once the bars return.

A test of your AirSense's reception would be to move it to a strong cell area to see if bars appear. Also, make sure it has not been placed on Airplane mode which turns off reception/transmission.

[GreenTruck]

My 3 year old AirSense 10's FCC no. ends in Air 104GU and is 5G cell compatible. Two years ago local cell towers switched to 5G from 4G. My phone went dead but the AirSense continued to transmit over the cell system. Your FCC ends in Air 104G but no U? I am not sure if the U means 5G compatibility.

My dead phone still shows reception bars even though it will not make or receive calls due to a lack of compatibility with the 5G network. I had to get a newer model phone. It shows the same bars as the dead 4G phone.

No bars on your AirSense 10 would not necessarily mean it is not 5G compatible. It does mean the transceiver is not getting a signal or is broken. Signal levels change. I am in a weak zone where the cell signal can go from no bars to three bars at any time. At times my AirSense shows no bars, other times it shows three. Sometimes the daily data has not been sent to ResMed but it catches up once the bars return.

A test of your AirSense's reception would be to move it to a strong cell area to see if bars appear. Also, make sure it has not been placed on Airplane mode which turns off reception/transmission.

I assume your dead phone is showing what I'd call "empty" reception bars, compared to filled (black/shaded) in? My machine doesn't even show the bars, not even the outline of them. Much like if I turn it on airplane mode it does show the little airplane symbol, but not the circle with the line through it like it used to when it worked correctly. And yes my number ends with 104G, no U.

Looks like I might have to get the machine sent in to see if it can be fixed, but I also heard that some machines that have stopped transmitting were because the internal antenna had fallen off, I do not know if these machine were fixed or not but it would be interesting to know/see a diagram/etc I'd like to know if this internal antenna is a soldered on part on a circuit board or a part that possible just slipped off and could be re-attached fairly easily? Anyone know?

[Conrad]

Hopefully this isn't a repeat question as I did a search but didn't find exactly what I was looking for, and I apologize if this is a repeat.

I have a resmed airsense 10 that I've had a little over 4 years, it did not come with an sd card as it has always sent the info to stay in compliance with my insurance company. I just learned recently that it apparently hasn't been sending any info anywhere since july 2024, so about 6 months ago. Looking at the machine I now notice that the signal strength icon that it used to show (the reception bars) are not there, so I assume they havent been there since it stopped sending last july. If I turn it on airplane mode the airplane does show up, but the circle with the slash through it that it used to show when it was working correctly and on airplane mode does not show now either. So I am not saying that it's showing me empty reception bars, it's not showing me bars and/or the circle with the slash through it when turned on airplane mode at all.

In talking to several different people where I get supplies from for a couple weeks now, no one seems to know what the issue might be and the best they can tell me is the area I live probably isn't using 3g any longer and my machine is probably only 3g capable, so that probably is the problem meaning i need to buy a new machine. But, as I've mentioned to them the FCC ID number on my machine ends with AIR104G and I think that means it is a 4g, but I am not positive.

So my questions are;

Is that FCC number ending with AIR104G mean my machine is the 4g so this isn't a problem with the 3g only theory?

And, assuming that is the case and my machine is actually 4g (my cell phone at my house works with both 5g and 4g so I know 4g still works in my location), what possibly could be wrong with the machine if I'm not even seeing the signal strength bars icon? Also for what it's worth, I did open the machine and unplug and plug back in the wires going to the modem and that didn't change anything. I'm just not too excited to spend over a grand on a new machine that is working fine other than not sending info.

It seems that perhaps you're a bit confused as to exactly what compliance means. Or maybe it's me who's confused?

Your compliance is only monitored for the first few months of CPAP use, and perhaps if you get a brand-new machine.

You say that you've been using this machine for 4 years, so you most certainly are outside of the verified compliance window. No-one is going to check whether or not you're in compliance after 4 years.

[ejbpesca]

I assume your dead phone is showing what I'd call "empty" reception bars, compared to filled (black/shaded) in? My machine doesn't even show the bars, not the outline of them. Much like if I turn it on airplane mode it does show the little airplane symbol, but not the circle with the line through it like it used to when it worked correctly. And yes my number ends with 104G, no U.
REPLY:
My dead phone shows reception bars just as it did when it would make and receive calls. The reception is working but it will not process the 5G signal.

My AirSense has the empty bars you mention and one lit bar showing it is getting a weak cell signal. I see what you mean. If no bars at all I too guess the transceiver is not functioning. You may have mentioned this but you can prove compliance with OSCAR reports also. I have offered them. I generate reports using an SD card and laptop. The information from the reports also lets you know how well your therapy is going.

I have put my machine on airplane mode for months with no consequences. My compliance check is an annual event to renew my prescription which allows me to keep getting insurance benefits for supplies. If there is no data available I am asked if I use the machine at least 4 hours per day.

[ejbpesca]

It seems that perhaps you're a bit confused as to exactly what compliance means. Or maybe it's me who's confused?

Your compliance is only monitored for the first few months of CPAP use, and perhaps if you get a brand-new machine.

You say that you've been using this machine for 4 years, so you most certainly are outside of the verified compliance window. No-one is going to check whether or not you're in compliance after 4 years.

Compliance for me has been a continual annual event to renew my prescription for CPAP therapy. With the prescription, I get insurance coverage for the machine and supplies.

[GreenTruck]

It seems that perhaps you're a bit confused as to exactly what compliance means. Or maybe it's me who's confused?

Your compliance is only monitored for the first few months of CPAP use, and perhaps if you get a brand-new machine.

You say that you've been using this machine for 4 years, so you most certainly are outside of the verified compliance window. No-one is going to check whether or not you're in compliance after 4 years.

Compliance for me has been a continual annual event to renew my prescription for CPAP therapy. With the prescription, I get insurance coverage for the machine and supplies.

Exact same situation with me, I must see a specialty doctor once per year who asks like 3 questions for the prescription part, and then I can get the supplies through my insurance. In fact, after recently asking what would happen if I didn't remain in compliance I was told nothing other than supplies would not come through my insurance. Probably no big deal as I have purchased supplies online in the past when previous DME's couldn't get it right, and if I were to compare the price of doing that to the cost of the annual doctor visit, plus the cost of my insurance co-pays and deductible, and the cost of my insurance max out of pocket, plus possibly now the cost of a new machine....I might end up cutting the cord so to speak and just purchasing supplies online. We shall see.

[Conrad]

It seems that perhaps you're a bit confused as to exactly what compliance means. Or maybe it's me who's confused?

Your compliance is only monitored for the first few months of CPAP use, and perhaps if you get a brand-new machine.

You say that you've been using this machine for 4 years, so you most certainly are outside of the verified compliance window. No-one is going to check whether or not you're in compliance after 4 years.

Compliance for me has been a continual annual event to renew my prescription for CPAP therapy. With the prescription, I get insurance coverage for the machine and supplies.

If that's the case for you, that sucks. Fortunately for me, my insurance doesn't work that way.

[ejbpesca]

If that's the case for you, that sucks. Fortunately for me, my insurance doesn't work that way.

My insurance is Medicare Advantage. It has covered 100% of CPAP gear costs, with no copay. A yearly visit to a doctor with a copay of $18 is the only time it needs to be established I use the machine (compliance). I did not know there was a better, more fortunate insurance situation.

[Conrad]

If that's the case for you, that sucks. Fortunately for me, my insurance doesn't work that way.

My insurance is Medicare Advantage. It has covered 100% of CPAP gear costs, with no copay. A yearly visit to a doctor with a copay of $18 is the only time it needs to be established I use the machine (compliance). I did not know there was a better, more fortunate insurance situation.

I have the same insurance and mine works the way I described. Once out of the initial compliance period, three months after receiving a new machine I believe, then no further monitoring is done.