Resmed™ S9 Climateline hose durability

[Llama]

The slimline/climateline series of hose is too short. Yeah, I know it's supposed to be 6.5 feet long, but it's just not enough. Every time I turn over, it tugs on the line. Those tugs add up. The hose should be no less than eight feet. Ten feet is preferable.

+1. I only got the slim with my S9 from the DME and have held off on the ClimateLine until a longer variant is available.

[Uncle_Bob]

The slimline/climateline series of hose is too short. Yeah, I know it's supposed to be 6.5 feet long, but it's just not enough. Every time I turn over, it tugs on the line. Those tugs add up. The hose should be no less than eight feet. Ten feet is preferable.

+1. I only got the slim with my S9 from the DME and have held off on the ClimateLine until a longer variant is available.

I used an 8 foot hose when i had my S8 machine. Now the S9 hose is at the rear of my machine the hose just makes it down to the center of my pillow. It does not seem to me that the angle of the hose is too tight, but maybe it is. I would definitely have got an 8 foot one if they had one.

When i receive my replacement hose i will test it for leaks, because i have read of hoses being received with holes. Then i will reinforce it before actually sleeping with it.

And after going through all this trouble it is temping to use all that leftover 3m paper tape i used for mouth taping just to tape the who darn tube to protect it

[DreamOn]

Bottom line is that ResMed needs to make the tubing (both SlimLine and ClimateLine) more durable. For the money they're charging, this is ridiculous. I hope they're "listening"!

So is Uncle_Bob's our first report of a cracked ClimateLine hose or are there other reports?

His is the first report I've seen about the ClimateLine cracking. I have seen multiple reports of the same exact problem with the SlimLine hose, though.

The S9 machine hasn't been out for very long, so the problem may just be showing up. I'm confident that ResMed will remedy the problem. It just got me a little irritated, given the cost and all that. I've been having difficulty deciding whether to purchase an S9, and I didn't need any more reasons to hesitate.

[montana]

are these hoses being returned?

[Uncle_Bob]

Its more of a tear where the hose meets the heavier rubber cuff.

If yours is damaged within the 3 month warranty period your supplier should replace it and send the damaged one back to Resmed.

In my case cpap.com has already shipped my replacement and i have a pre-paid shipping label to print out and return the damaged one.

So i should be good once i reinforce the replacement.

I'm just a little disturbed that they repair aircraft with sticky tape

[billbolton]

As I hear more and more from the S9 pioneers, I am less and less impressed.

It seems that some users are able create a wide range of problems for themselves at a drop of a hat.

My S9 (and both hoses) are working fine in all respects. My previous S7 and S8s also worked fine in all respects.

Cheers,

Bill

[Dog Tired]

I have had the same problem with the S9 hose - it was replaced by Resmed under warranty.

Do I think it might happen again? Perhaps. It isn't the most robust, despite gentle treatment - I am never hard on any equipment I use.

Does it change my view of the S9? No. My wife and I both swear by ours and wouldn't dream of using anything else.

I do keep my PR1 as my backup and travel machine though.

[Arizona-Willie]

No problems at all with my S9 climateline hose but I've only had it about 2 months.
Use it every night though. I toss and turn and flip over on my stomach etc. etc. ... nary a problem yet.

[Laos Film Director]

The proprietary hoses of the S9 are the only things about the machine I don't like. The slimline hose seems shorter than a standard hose of 6 ft length. I'll get replacement hoses every six months from my DME. If a ResMed hose breaks, I'll use a standard hose. I tried one a few nights ago and it worked well.

I've only used a humidifier for a month but I've never experienced rainout with either the slimline or a regular hose.

[Uncle_Bob]

It seems that some users are able create a wide range of problems for themselves at a drop of a hat.

My S9 (and both hoses) are working fine in all respects. My previous S7 and S8s also worked fine in all respects.

Cheers,

Bill

But the S9 is new Bill, no chance yet for a good track record. Here is my reply from Resmed. Luckily they were able to drop a useful reply at a drop of a hat eh? Please feel free to call for the FACTS

Cheers.

This is the only time i have sent a email to a company on a Friday and received a reply on a Saturday

Thank you for contacting ResMed. We are aware of the leak that you have encountered. A redesign is in the works. Unfortunately I do not have any information on what has been done in particular, as this is a very recent development. Please know that ResMed as a company, places a great amount of importance on the quality of its product. Please let me know if I can be of further assistance.

Regards,
ResMed Customer Service Rep. II
Toll Free: 1-800-424-0737 begin_of_the_skype_highlighting              1-800-424-0737      end_of_the_skype_highlighting Direct: 1-858-836-6158
Fax: 1-858-836-5510

[Dog Tired]

Useful information to know thanks Uncle Bob.

It will be interesting to see if they simply issue new replacements to those who already have the machines, or, whether they just do so to those that come in from the field.

[brucelegs]

I am probably screwed then - my machine is coming via an auction I won on the cpapauction site

[carbonman]

my machine is coming via an auction I won on the cpapauction site

I have been curious about those machines being auctioned...
and for this exact reason.
Is the money saved going to be worth not having a source
to provide warranty coverage in the future?
I'm really curious as to where and how they get these
machines to auction.

Anyone know????

[kennethryan]

It seems that some users are able create a wide range of problems for themselves at a drop of a hat.

My S9 (and both hoses) are working fine in all respects. My previous S7 and S8s also worked fine in all respects.

Bill, different users have different usage patterns. A company tests as well as it can, imagining as many usage scenarios as they can and testing as many scenarios as they have funding and schedule for. Real users are *always*, *always* more imaginative than any company's QA. This is true in every single industry.

In addition, sometimes a company trying to push the envelope makes a design that may not have enough margin to tolerate user variations on top of manufacturing tolerances (witness the elbow joint on the Quattro - the tweaked design fixed the problem for most users, I'm an outlier who still has to pull out the tape dope).

It happens. In every single industry, bar none. What matters is how the company deals with it - do they passively ignore it, actively try to sweep it under the rug (a la Toyota), or take steps to fix the problem (as Resmed appears to be doing). How they treat customers who have already paid their money also is important. I think Resmed is better than many, given how they handled the Quattro elbow issue and the S8 power supply recall.

IMHO they do leave too little margin in their designs, causing themselves and their customers problems that didn't need to be. But nobody's immune.

[Uncle_Bob]

I have no other issues with the S9 and consider it to be the best machine i have ever owned. Whats not to like about nights like last night