Apria - El Segundo, CA

[wasColette]

I've only been on XPAP since mid January. When I got my first CPAP (ResMed Escape II) and nasal mask (Comfort Classic) I really didn't know anything about this whole world of OSA.

Once I started using the therapy I found you all, and am so grateful. I found out that my Escape II was not data capable and that I really did need a humidifier (my poor nose was so dry). At my first meeting at Apria in El Segundo I was in a class with a dozen people. One RT showed us all how to use our various different machines. After everyone had left she did sit with me and showed me a bunch of different masks, but since I didn't know anything at that time and had nothing to compare it to, I kept the one they gave me.

When I found this site, I was pretty nervous about Apria from all I've read. But I have to say, the one in El Segundo has been really good. A few days into my initial therapy someone called me to see how I was doing and if I had any questions. Within a few weeks being on this site I decided to go to my GP and ask for a new script and she wrote it for exactly what I wanted. Apria was great about filling the new script, no questions asked. I now have the ResMed Autoset II with Hi4 humidifier and a full face mask (Quattro).

It's been a week that I've had the new machine and the same person at Apria called me to ask how it's going and she said that she was glad I was able to change out the machine. I told her I was getting used to the new mask and she said if within 3 weeks it wasn't working to let her know so she could change it for me. She said, "We're here for you. You don't have to do this alone." I was very surprised and very thankful.

I just wanted to put that out there. It must really be a case of which office you deal with and maybe what insurance you have. I can't really explain it any other way. I feel lucky.

[Richg44006]

Hello,

As I live in Redondo Beach, my insurance company didn't have too many DMEs around the area so I wanted to find out positives and/or negatives about working with Apria Customer Service as well as the Apria facility in El Segundo, CA.

Anything about your experiences with this company would be appreciated.

Thanks,

Rick
Richg44006@aol.com

[LSAT]

Hello,

As I live in Redondo Beach, my insurance company didn't have too many DMEs around the area so I wanted to find out positives and/or negatives about working with Apria Customer Service as well as the Apria facility in El Segundo, CA.

Anything about your experiences with this company would be appreciated.

Thanks,

Rick
Richg44006@aol.com

Rick...You may not get a reply since you are replying to a post from March 2009

[Richg44006]

Whoops, I'm new to this I thought was creating a new post, I shall do that straighaway! Thx.

[Goofproof]

It seems that the outcome of dealing with most DME's, is governed by a complex formula, the combination of location, who's paying, phase of the moon, month, and time of day.