ResMed Air Sense 10 won't power up

[sleepez]

Just got this machine, less than one month old. The machine was working fine. Took it on a week-long road trip. It worked fine in the hotel. Returned home, set it back up in my bedroom and turned it on. The machine initially began to power up, but then died. The air stopped and the screen went dark. Tried resetting by holding the power button for three seconds....no help. Ensured nothing was blocking the air tube. Tried resetting the air tube and SD card....nothing helps, cannot get the machine to power up. Any ideas???????? Thanks in advance

[Okie bipap]

Have you checked all of the electrical connections to ensure they are securely seated? Have you tried to plug it into a different wall socket? The contacts within the wall socket can spread apart and not make proper contact with the plug. Does the green light on the power brick light up? If not, you may have a bad power brick. Your machine may have died on you. Sometimes machines just quit working for one reason or another. One of mine died while we were out of town. I set it up in the hotel and it refused to come on. I checked everything I mentioned above and it still would not work. My DME changed it out for me once I got back home and took it in to them.

[sleepez]

Your reply is spot on. I am embarrassed to admit it, but the problem was a loose connection at the brick. I am embarrassed bc I am a 22-year retired Aviation Electrician, USN. Been troubleshooting electrical problems all my life. The brick has a shroud around it where the plug connects, so the physical connection is somewhat hidden, but I did push on the plug. Only thing I can figure out is that I must not have pushed hard enough. Found the problem as I retraced my steps for the 4th time. I was cringing at the thought of having to make an appointment with the VA bc that is a long lead time.

Anyhow, your post is spot on and I greatly appreciate it. The ResMed is a beautiful machine and, so far, is working just fine. I do not do well without the CPAP machine and usually begin to panic when something goes wrong with it. Thanks again for your reply

Kind Regards,
Glenn

[Okie bipap]

Glad it worked for you. I understand about the VA being a long lead time on anything. I have not had to have much interface with them since I retired. The companies I worked for had very good medical insurance, and now I am on Medicare and Tricare. I am currently trying to have my disability rating adjusted. Don't know if it will work or not, but I am trying.

[sleepez]

Good luck on your disability review. Just finished up with that process. Took me 2 1/2 years. Not sure what caused more stress, my disabilities or the review process. Anyhow, waiting on my new award level now. Very relieved it is over with, however it turns out. Looking forward to retirement.........soon.

Take Care,
Glenn

[holisticdmd]

My cpap goes dead every 1-3 months, it's new and unfortunately I am out of the country for a while due to the Covid-19 situation so can not get back to the service place. If i play around with the connections over a 2-3 day period it can start working again. Does this machine have an inherent connection condition or a reset/ overload button? the power can be dicey down her and this usually happens in the middle of the night when the power goes out. I have a generator so the power always comes back on in a minute or two.Very strange and very annoying. Hard to believe it is a connection that goes bad just because the power goes out and comes back on again.It has happened 2-3 times now all under this same circumstance. Also, I have voltage regulators and surge protection for my entire home down here in Costa Rica due to energy issues so I doubt that is the problem.

[Nthernlgts]

I had the same issue happen last night. We also had a rare power interruption at the house late yesterday afternoon, and only for a few seconds. I went to bed, the unit was totally dead. I checked all the connections unplugged it plugged it back in, etc... . Nothing. I grabbed a different power supply from one of my laptops that had the same style connector and same wattage. The light flashed briefly on the top of the unit, then nothing. Went back to the original power supply and tried it one more time. Voila! It lit up like a Christmas tree and ran all night. Go figure. There’s got to be something very touchy in the electronics.

[palerider]

I had the same issue happen last night. We also had a rare power interruption at the house late yesterday afternoon, and only for a few seconds. I went to bed, the unit was totally dead. I checked all the connections unplugged it plugged it back in, etc... . Nothing. I grabbed a different power supply from one of my laptops that had the same style connector and same wattage. The light flashed briefly on the top of the unit, then nothing. Went back to the original power supply and tried it one more time. Voila! It lit up like a Christmas tree and ran all night. Go figure. There’s got to be something very touchy in the electronics.

"The same connector and wattage" isn't good enough, it needs the right voltage (24vdc) too.

[redrocklobster]

My AirSense 10 bilevel is on the fritz in a similar way. Power supply seems to check out. The screen flashes white twice, a second apart, every couple minutes. Otherwise black. The top start/stop light flickers green sometimes. Working fine 25 hours ago. Traveled, might have got knocked on luggage. (Yes I sometimes need to pack it).

Is it dead or any hope?

[SleepGeek]

Traveled, might have got knocked on luggage. (Yes I sometimes need to pack it).

Did water get spilled inside the electronics by any chance?

[Grumpy48]

I've noticed the plug/jack on my AS10 is a pretty snug fit and it does need an extra bit of push to get it seated all the way in. Quite possibly it won't make a good connection if not all the way in.

[Wulfman...]

Your reply is spot on. I am embarrassed to admit it, but the problem was a loose connection at the brick. I am embarrassed bc I am a 22-year retired Aviation Electrician, USN. Been troubleshooting electrical problems all my life. The brick has a shroud around it where the plug connects, so the physical connection is somewhat hidden, but I did push on the plug. Only thing I can figure out is that I must not have pushed hard enough. Found the problem as I retraced my steps for the 4th time. I was cringing at the thought of having to make an appointment with the VA bc that is a long lead time.

Anyhow, your post is spot on and I greatly appreciate it. The ResMed is a beautiful machine and, so far, is working just fine. I do not do well without the CPAP machine and usually begin to panic when something goes wrong with it. Thanks again for your reply

Kind Regards,
Glenn

Does that mean it is actually working again? If it is, I haven't been able to find that specific part in your post.

Den

.

[jsmit86]

I have had a possibly similar problem with my unit. The brick is plugged in tight, but sometimes the plug going into the yellow connector on the machine does not make a good connection. I had a time when I thought I could not get it back working, but then I took a small metal nail file, and ran it around the round collar of that jack where the metal barrel makes contact with the inside of the jack. That fixed it. Sometimes when the unit gets unplugged, I have to do that again.

[Architect]

I am embarrassed to admit it, but the problem was a loose connection at the brick.

Happy, you were able to find solutoin, thanks to Okie. Years ago, wasn't a member to sleep/pap forums. My pap did same thing, my pap wouldn't come on, called VA made appt to check pap. I packed my pap up in bag, waited 4 day's for appt. Got to clnic, sleep tech plugged my unit up, to clinic connection, pap machine worked fine.

Do I feel stupid plug was in at home, but not pushed all the way in. That's what apnea brain fog does