KenM wrote:I am currently going through the Kaiser Nightmare, premium coverage not through obummercare
Jan 19, overnite wrist thingy, diagnosed with SA
Jan 23 Overnite sleep study at the Manteca Sleep lab
Jan 27 Phone call & was told BiPAP was ordered thru apria (I remember she said its about $800 machine so my cost would be around $80)
Received denial letter due to my address
Feb 9 spent waaaaaay too long on the phone with my insurance broker and Kaiser DME
was told address issue is resolved, machine ordered and should ship 2-4 days
Feb 23 called DME, they should have a tracking number right? some idea where the machine is?
Nope, no clue, the yahoo I talked too had nothing except the original denial. No record of re-ordering, no record of anything my broker fixed.
Feb 23, unleashed the hounds
March 2, hourish ago broker called me with some information. the issue doesn't seem to be with kaiser with my address (right to work/live) but with apria. apria doesn't recognize the right to work/live, they just see my address and automatically deny it, and not tell anyone about the denial.
Broker promised me she would get some answers and issue resolved today.
fingers crossed
Kicker is, have a follow up appointment on the 22nd. you know, the appointment after one has had a couple months to get adjusted to life with a CPAP?
yea, thats not going to happen. will be rescheduling that appointment.
Hang in there, this is typical for Kaiser and Aprpia.
Kaiser sent me for to an outside sleep lab for a titration study to determine the correct pressure readings for my cpap machine except that I was never issued a cpap machine at the time of the study. The only good thing that did come out of the overnight study was the finding that my O2 saturation was dropping down into the 50's and 60's for a significant amount of time. Sleep apnea seems to be something new to Kaiser and they haven't developed their programs very well in response to the huge number of patients that are being diagnosed.
Also, if you need a bipap machine, Socal Kasier is using the AirCurve 10 which runs about $1750 not $800 (the $800 machine from Apripia is the AirSense 10 which is cpap only). Make sure Apripia gets you the machine your doctors order so you don't get stuck with something that won't help you the most. A 10% copay for DME is great too and a real bargain. Even after 25 years in a union job our Kaiser DME coverage had a 40% copay!