Resmed S9 Humidifier error

jccjshap · Post by **jccjshap** » Thu Jun 04, 2020 8:12 am

I recently connected my Resmed S9 to a so-clean and now I am getting an error message: "Humidifier error - Please replace humidifier". Has anyone else gotten this error and were you able to correct it?

Dog Slobber · Post by **Dog Slobber** » Thu Jun 04, 2020 8:44 am

Try one or more of the following, to see if error goes away

Unplug CPAP, leave unplugged for a few minutes and replug in to reset it.
Remove SoClean connection:
- If you've connected the SoClean via provided adapter lid, replace with original lid
- If you've connected via tube through back, remove
Ensure, lid, gasket and Humidifier are seated properly
Swap out Humidifier with a spare humidifier

May be time for a new machine, how many hours are on it?

Obligatory SoClean and all Ozone cleaners are unnecessary and can cause harm to you and your equipment message.

chunkyfrog · Post by **chunkyfrog** » Thu Jun 04, 2020 9:45 am

SoClean is the biggest scam to be directed at Cpap patients.
Return it for a refund if possible--otherwise, dumpster!
It is the biggest LIE as well.
Now you know.

palerider · Post by **palerider** » Thu Jun 04, 2020 1:19 pm

jccjshap wrote: ↑
Thu Jun 04, 2020 8:12 am
I recently connected my Resmed S9 to a so-clean and now I am getting an error message: "Humidifier error - Please replace humidifier". Has anyone else gotten this error and were you able to correct it?

*shaking head*

Respiration99 · Post by **Respiration99** » Thu Jun 04, 2020 8:26 pm

These humidifiers are pretty reliable but will occasionally kark it. I had the circuit board replaced on mine due to the same error (it was about 4 yr 10 months old, so still just in warranty). Running a toxic corrosive gas through your device will not do any good to the components and Resmed specifically exclude zone damage from their warranty. The SoClean is unnecessary and may damage your machine - get rid of it.

LSAT · Post by **LSAT** » Fri Jun 05, 2020 3:58 am

Respiration99 wrote: ↑
Thu Jun 04, 2020 8:26 pm
These humidifiers are pretty reliable but will occasionally kark it. I had the circuit board replaced on mine due to the same error (it was about 4 yr 10 months old, so still just in warranty). Running a toxic corrosive gas through your device will not do any good to the components and Resmed specifically exclude zone damage from their warranty. The SoClean is unnecessary and may damage your machine - get rid of it.

You had a 5 years warranty????

CPAPforever · Post by **CPAPforever** » Fri Jun 05, 2020 5:34 am

ResMed has specifically stated that they will not be responsible for repairing equipment under warranty if damaged by UV light or Ozone. The biggest same about all these "cleaners" is they don't removed any skin oils from the mask. So you are not helping yourself at all by "sanitizing" with UV or Ozone. A simple wash with gentle hand soap on the mask cushion and diluted white vinegar soak is all you need. There is a very good reason Medicare and insurance don't cover the costs of these contraptions. They have no benefit.

Pugsy · Post by **Pugsy** » Fri Jun 05, 2020 8:08 am

LSAT wrote: ↑
Fri Jun 05, 2020 3:58 am

Respiration99 wrote: ↑
Thu Jun 04, 2020 8:26 pm
These humidifiers are pretty reliable but will occasionally kark it. I had the circuit board replaced on mine due to the same error (it was about 4 yr 10 months old, so still just in warranty). Running a toxic corrosive gas through your device will not do any good to the components and Resmed specifically exclude zone damage from their warranty. The SoClean is unnecessary and may damage your machine - get rid of it.
You had a 5 years warranty????

Respiration99 doesn't live in the USA. Where he does live it is possible that the place he got his machine from (the store) might offer more than the standard 2 year from ResMed warranty. They do things a little differently where he lives than we do here.

Respiration99 · Post by **Respiration99** » Fri Jun 05, 2020 8:33 am

LSAT wrote: ↑
Fri Jun 05, 2020 3:58 am
You had a 5 years warranty????

Yes, I'm in Australia.

Pugsy · Post by **Pugsy** » Fri Jun 05, 2020 8:38 am

Respiration99 wrote: ↑
Fri Jun 05, 2020 8:33 am

LSAT wrote: ↑
Fri Jun 05, 2020 3:58 am
You had a 5 years warranty????
Yes, I'm in Australia.

How come we are the ugly step children and only get 2 years?

Respiration99 · Post by **Respiration99** » Fri Jun 05, 2020 11:21 pm

Pugsy wrote: ↑
Fri Jun 05, 2020 8:38 am
How come we are the ugly step children and only get 2 years?

Oh, there are so many answers to that question... but I want to stay friends with you all.

Resmed machines in Oz come with a 2 year warranty but if you sign up to their support site https://www.sleepvantage.com.au you get an extra year on the warranty for free. When I bought mine (2013) they gave an extra 3 years, for a total of 5. A lot of retailers here give you five years as a matter of course - probably because the Australian Consumer Law would force them to repair or replace a machine under 5 years old, so they turn a legal obligation into a marketing exercise.

Pugsy · Post by **Pugsy** » Sat Jun 06, 2020 4:15 am

Respiration99 wrote: ↑
Fri Jun 05, 2020 11:21 pm

Pugsy wrote: ↑
Fri Jun 05, 2020 8:38 am
How come we are the ugly step children and only get 2 years?
Oh, there are so many answers to that question... but I want to stay friends with you all.

Resmed machines in Oz come with a 2 year warranty but if you sign up to their support site https://www.sleepvantage.com.au you get an extra year on the warranty for free. When I bought mine (2013) they gave an extra 3 years, for a total of 5. A lot of retailers here give you five years as a matter of course - probably because the Australian Consumer Law would force them to repair or replace a machine under 5 years old, so they turn a legal obligation into a marketing exercise.

Ahhh...more of a store provided extended warranty is how those kind of things are done here. Never free though. The greedy SOBs sell them and we have no such sort of real consumer protection laws. Often offered with some products we can buy but not normally with cpap machines here in the US.

Resmed S9 Humidifier error

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