Smart Card Reader ACR38 drivers for Windows XP PRO SP3

[jamesj]

ResMed SmartCard Reader ACR38 P/N ACR38U-PNC-R
ResMed ResScan Data Card Card inserted into reader copper side up
ResMed ResScan 3.07.007

Does not work with Windows XP Pro SP3
Windows recognizes reader (in the device manager) and the ResScan software does not recognize that card exists
Driver Version 1.1.5.6 set to Auto Detect card type and Auto Detect voltage
Also tried Card Type MCU (T=0/T=1)
The setting option also shows no card available in the ResScan software

Works witth Windows Vista SP1
recognizes reader and ResScan recognizes card
Driver Version 1.1.5.9 set to Auto Detect card type and Auto Detect voltage

Is there a fix for this, using this on Windows XP SP3 is the preferred method.

[txnative]

I have a desktop running WinXP Pro with SP3 and ResScan 3.5. Works fine.
Just checked my laptop running WinXP Pro with SP3 and ResScan 3.7. Also works fine.

[jamesj]

Thanks, I tried another machine I have running Windows XP Pro SP3, it works on it. Has to be a driver issue. I wonder if anyone knows why?

[txnative]

If it was me, I would probably delete the program using the control panel and then reinstall. See if that helps

[jamesj]

Tried that, no go. The machine that will not recognise the card has 2GB of RAM and an ATI Radeon 9800 Pro installed, The other machines have standard lower end graphics cards. I suspect that the driver for the ACR38 card reader has issues with this configuration under Windows XP PRO SP3. I sent an email to technical support for both ACS [email: info@acs.com.hk] and ResMed [email: reception@resmed.com.au]. From what I can see on this forum other people with XP SP3 have had similar issues

[GumbyCT]

Are both machines using the same version driver?

[jamesj]

Both machines had the driver installed from the ResScan CD version 3.07.007;
Microsoft Windows VIsta SP1 lists version 1.1.5.9 dated 1/12/2007
Microsoft Widows XP Pro SP3 lists version 1.1.5.6 dated 3/24/2006
Other posts on this forum list similar issues with Windows XP SP3, and success with installing on XP SP2
I checked http://www.acs.com.hk/ for newer drivers, these appear to be the latest officially released
These are the same drivers listed in the readme .txt file located in the \Program Files\ResMed\ResScan3\Drivers\Data Card\ directory by the installation program.
I also checked http://www.resmed.com/en-au/ there do not appear to be any drivers available for download.
I also run through the troubleshootingoting steps in the manual placed on the disk @ \Program Files\ResMed\ResScan3\ResScan Clinician's Manual.pdf on pages 47 through 52.

[GumbyCT]

How about comparing both drivers from XP Pro SP2 vs SP3?

[jamesj]

Don't have any machines left running Windows XP SP2 on my test network. The readme.txt file lists the same drivers for all versions of Windows XP 32 bit, I.e.
3. File Content
----------------

SCBASE: 4.71.1015.0
smclib: 4.71.1015.0
sudelay: x.x.x.x

98ME:
a38usbcp.inf: x.x.x.x
a38usb.sys: 1.1.5.4
a38usb98.sys: 0.9.0.8
acr38svr.sys: 0.9.0.8
Usbr38.dll: 1.0.5.0

NT:
acr38unt.sys 1.0.0.1
wdusbd.sys 5.1.1.0
windrvr.sys 5.1.1.0

Vista32:
a38usb.inf: x.x.x.x
a38usb.sys: 1.1.5.9
Usbr38.dll: 1.0.5.0
Usbr3816.dll: x.x.x.x

Vista64:
a38usbx64.inf: x.x.x.x
a38usbx64.sys: 1.1.5.9
Usb38x64.dll: 1.0.5.0

XP2K:
a38usb.inf: x.x.x.x
a38usb.sys: 1.1.5.6
Usbr38.dll: 1.0.5.0
Usbr3816.dll: x.x.x.x

XP64:
a38usb.inf: x.x.x.x
a38usb.sys: 1.1.5.1

[5aces]

It's a longshot but look in Windows Task Manager under the processes tab.

I've had old anti-virus software still running after uninstalling,in particular iolo system mechanic AV(dvpapi.exe).

Wouldn't play nice with other products but once it was killed off in run/services.msc all was good.

Also try update the device driver manually in the device tree,perhaps it's hanging there.

[jamesj]

Thanks for the suggestion, both of the Windows XP PRO SP3 machines I am using have Norton Internet Security 2008 installed (I purchase them in a 3 pack bundle), up to date, configured the same, and the Symantec install routine insists on removing any older/other versions of Anti-Virus products during it's setup procedure. The same Symantec routines are running in both task managers

[Engransan]

ResMed SmartCard Reader ACR38 P/N ACR38U-PNC-R
ResMed ResScan Data Card Card inserted into reader copper side up
ResMed ResScan 3.07.007

Does not work with Windows XP Pro SP3
Windows recognizes reader (in the device manager) and the ResScan software does not recognize that card exists
Driver Version 1.1.5.6 set to Auto Detect card type and Auto Detect voltage
Also tried Card Type MCU (T=0/T=1)
The setting option also shows no card available in the ResScan software

Works witth Windows Vista SP1
recognizes reader and ResScan recognizes card
Driver Version 1.1.5.9 set to Auto Detect card type and Auto Detect voltage

Is there a fix for this, using this on Windows XP SP3 is the preferred method.

==========================================================================================================
I have had exactly the same issues with my ACR38C-SPC-R . I cantacted the vendors including Honk Kong and all they recommended was that I buy a Resmed card reader. James, If you are succesful in resolving this issue pls let me know.
Engransan

[5aces]

One more item to look at would be an incomplete installation that is corrupted.

Get this utility from Microsoft http://support.microsoft.com/kb/290301

Remove the appropriate intaller(s) listed and try a clean install.

[bigk]

$100 says you have a wireless network adapter on the XPSP3 PC that isn't working.

If you disable the adapter it will work.

It's a driver conflict. (If you asked Resmed they would have told you this)

[jamesj]

No wireless devices on this pc. I dug up an older hard disk with WIndows XP SP2 that used to be on this machine. I installed that disk and updated the machine to the latest M$ patches except for SP3, (I.e. same set of software and device drivers except for SP3). The software and datacard reader worked properly. When I install the hard disk with SP3 the reader reads the card and will not respond to either ResScan software of the ACS QuickView testing software. I am placing the WIndows XP sp3 Hard drive back in this machine and will be using the software under M$ Vista on another machne.

Techincal support for ResScan recommended:
1. Please check and make sure the "Smart Card" service is already started. It is.
2. Please change the Card Type to "IIC (256Kbit)" in driver properties page and then re-plugin the reader. I set it to these settings.

They were nice enough to attach screen shots of how to perform this.

This did not resolve the issue.

I am convinced that there is an issue with Windows XP SP3 and the ACS drivers on some machines that has not been resolved.